500, 800 or 1200 mm High and 300 or 500 mm Wide
Serena features a simple ladder design with squared tubes and lines
You may return most new, unopened items within 14 calendar days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
It is customer responsibility to return the items to Companyblue Ltd. We strongly recommend you to use insured and recorded service for your returns. Damages or lost in transit returns will not be acceptable by us.
If the package is not resealable condition or in its original packaging, Companyblue Ltd reserve the right to refuse the refund or we may charge you up to 20% of the original purchased price from your refund. This will not effect your statutory consumer rights.
You should expect to receive your refund within 10 working days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please feel free to contact us with your full delivery address if you will need any international shipping quote.
Transit Damages / Missing Content
We strongly recommend you to open and check the content of your delivery as soon as possible. Packaging of your order may not be damaged but the product inside! You must report any damage or missing content on your delivery within 5 working days of receipt. We will not accept any claims if its over 5 working days!